General Product & Skin Care Questions

In what order do I apply your skincare products?

AM

  1. Cleanse – We recommend our Organic Greens Foaming Face Wash.
  2. Tone – Our Clarifying Toner is one of our Best Sellers and a solid choice.
  3. Apply any topical or prescription products (optional).
  4. Protect the eye area with an antioxidant rich serum or moisturizer. We recommend our Essential Eye Serum.
  5. Treat and Moisturize – Chose from 1 of our 7 Vitamin Infused Facial Serums, made to be used as a serum, spot treatment or a stand-alone moisturizer (optional). Apply Day Glow or Face Hero over clean skin or on top of a Vitamin Infused Facial Serum.
  6. Apply make-up as usual (optional).

 

PM

  1. Cleanse – We recommend our Organic Greens Foaming Face Wash, our Properly Clean Dual Cleanse System (Cleansing Oil and/or Herbal Fusion Cleansing Gel) or our Exfoliating Scrub – Face Polish.
    Note: Face Polish can be used as a stand-alone cleanser or to exfoliate your skin after cleansing (2-3 times per week).
  2. Tone – Once again, our Clarifying Toner is one of our Best Sellers and a solid choice.
  3. Apply any topical or prescription products (optional).
  4. Protect the eye area with an antioxidant rich serum or moisturizer. We recommend our Essential Eye Serum.
  5. Treat and Moisturize – Chose from 1 of our 7 Vitamin Infused Facial Serums, made to be used as a serum, spot treatment or a stand-alone moisturizer (optional). Apply our Flawless Beauty Sleep Nighttime Serum or Face Hero over clean skin or on top of a Vitamin Infused Facial Serum.
I’m concerned about using oil on my face; won’t my skin look greasy or break out?

Not at all! It’s a crazy concept to those who haven’t tried it, but adding oil to your skin care regime will actually help to balance out your oil production. All of our products (including our facial oils) have extremely low comedogenic ratings, some being completely non-comedogenic, so they won’t cause your pores to clog or your skin to break out.

How long does it take to see results?

Your skin cells shed and reproduce approximately once every 30 days. Because our skin is the largest organ on our body and absorbs chemicals from pollution to lotions and soaps that we use daily, it takes around a month for those older skin cells to cycle out, allowing the pure ingredients of Genuine Glow to start being fully absorbed by the body instead.

We like to think of our products as the skin care equivalent of juicing or eating lots of fresh fruits & vegetables…the longer you do it, the better you look and feel!

With that being said, you will notice a change in your complexion relatively quickly, but the best results will be seen with consistent use.

Do you sell makeup remover?

We sell Cleansing Oil which is found in our Dual Cleanse System, Properly Clean (Step 1). This Cleansing Oil will remove makeup and help to purify your skin.

Can I wear makeup over Genuine Glow products?

Yes! And we hope that with consistent use of our products, you are able to wear less face makeup (if you chose).

Can I still use other topical or prescription creams on my face while using these products?

Yes, but keep in mind that our products are undiluted and strong! You may find that mixing certain Genuine Glow products with other topical creams (specifically prescription creams) is too strong for your skin. In this case, we recommend using a gentler or more moisturizing Genuine Glow product.

I’m a male; can I use Genuine Glow products?

100% – yes! We love both our male customers as well as the men who use their wives/girlfriends/sisters/friends Genuine Glow products!

Can I use these products if I have sensitive skin, psoriasis, eczema or a lupus rash?

Yes. We recommend our Organic Greens Foaming Face Wash, Day Glow, Blue Tonic and Natural Beauty Serum.

Do your products contain sunscreen?

They do not contain sunscreen, but certain products do contain ingredients that have a natural SPF. However, our products are not formulated to provide protection from the sun and should not be used as sunscreen.

Can I still get laser and other aesthetic treatments while using these products?

Yes, and we hope you notice even better results from these treatments once you start using our natural skin care.

If I have acne, can I use Genuine Glow products?

Yes, and we hope that the right Genuine Glow regimen will combat some of your acne issues. It’s happened before! All of our cleansers would be appropriate, as well as products that are non-comedogenic or high in Linoleic acid. Depending on your skin type, these would be: Day Glow, Flawless Beauty Sleep Nighttime Serum, and the Booster Serum, Power Player, Antioxidant Elixir and Natural Beauty from our Vitamin Infused Facial Serum line. We also highly recommend our Clarifying Toner.

Can I get free samples?

We often include free samples with every purchase. For the cost of shipping and handling, we also offer a 6-piece Starter Kit (available one-time only to new customers) that includes smaller sizes of our most popular products.

Where are Genuine Glow products made?

All of our products are made, bottled and shipped from our facility in Charlotte, NC.

Specific Product Questions

How do I use the Vitamin Infused Facial Serums?

Think of a medicine cabinet filled with over-the-counter remedies, that’s how to view our 7 Vitamin Infused Facial Serums. They are designed to be skin care solutions. Depending on your skin type and what you would like to achieve, our Vitamin Infused Facial Serums can be used as a spot treatment, a serum for under moisturizer or as a stand-alone moisturizer.

Do I have to use the dropper provided with the Facial Oils & Serums?

No. The dropper allows for a more precise product measurement to prevent waste and extra product from being used, but it is not necessary to use for application.

How do I use Genuine Glow products?

Exact directions and application recommendations are listed on the boxes or product labels (as well as on our website), but our products are intended to be used morning and night and applied as you would normally apply and use cleansers, toners, serums, eye treatments and moisturizers. You will find that because our products are undiluted and made without fillers, you can use less of the product and still see full-strength results.

What’s floating in my Clarifying Toner?

It’s apple protein and enzymes that are extremely beneficial to the effectiveness of the product, as well as completely safe. It may also give the Clarifying Toner a cloudy appearance.

If the color of my product changes, is it okay to use?

Yes, as long as it’s within the first 6 months of use. Our Face Polish in particular tends to become darker once exposed to air and the color of our Herbal Fusion Cleansing Gel and our Organic Greens Foaming Face Wash may darken due to the remaining vegetables and herbs found in the product.

The moisturizers and oils aren’t absorbing into my skin, what do I do?

All of our products are undiluted and made without fillers. Therefore, a little goes a long way. If the moisturizers and oils aren’t fully absorbing into your skin, try cutting the amount you use in half. If this doesn’t solve the problem, we recommend trying a different facial oil that’s drier. If you find that your skin in general has trouble absorbing products, try dabbing your face with an oil blotter or tissue before applying makeup.

How often can I use the Face Polish?

We recommend 2-3 times per week.

Will my face break out when I start using Genuine Glow?

Most people tell us that their face clears up once they started using our products, however we do know of customers that experienced a few breakouts during their first week of use. If you do experience breakouts, rest assured that it’s temporary and nothing more than your skin detoxing!

What is liquid moisturizer?

Our liquid moisturizer (called Day Glow) is neither oil, nor a cream. It’s made with a base of Jojoba (which is a light liquid wax) and blended with other nutrients. We think you’ll find that this liquid mixture absorbs incredibly well into the skin.

What products do you recommend if I haven’t used Genuine Glow before?

Every face can benefit from our Organic Greens Foaming Face Wash, Face Polish, Clarifying Toner, Day Glow, Essential Eye Serum, Flawless Beauty Sleep Nighttime Serum, and our Power Player as well as our Antioxidant Elixir Vitamin Infused Facial Serum.

Will your face wash remove makeup?

Our Organic Greens Foaming Face Wash and our Face Polish will remove lightly applied makeup. For eye and full-face makeup removal, we recommend our Cleansing Oil, followed by our Herbal Fusion Cleansing Gel (Properly Clean Dual Cleanse System) or any of our other cleansers.

My cleanser has tiny particles in it, is this normal?

Yes! Because we work with pure ingredients, you will find some remaining vegetable, fruit, and herb elements still in the face wash. We do this on purpose to keep the nutrient content consistent and because using natural ingredients like Spinach, Aloe, Rosehip, etc…is fantastic for the health of your skin.

The ingredients seem to have separated, can I still use it?

Yes. Although rare, because our products are completely natural and do not contain filler ingredients, it’s possible for them to separate if they haven’t been used for a while.

If this happens with a liquid product, all you have to do is shake it. If this happen with our Face Hero Moisturizing Cream, simply stir (with a clean finger is perfectly fine) for a few seconds. The effectiveness of the products will not be altered.

I can’t find my favorite product, does it still exist?

Some of our product names have changed and some older products have been replaced with new and improved versions. Please email us at customerservice@genuineglowskincare.com to check if we are still manufacturing a product or if it has simply changed names. If we no longer make a product, we’d be happy to recommend an alternative.

What if an item is out of stock?

Although this is rare, it can happen. If your item is out of stock, we will alert you immediately and schedule shipment as soon as it becomes available. We will ship the rest of your order as scheduled.

Ingredient Questions

If I’m allergic to nuts, can I use these products?

Many of our products do not contain ingredients that come from nuts, however several of our products do. While we do follow strict sterilization and quality control measures, we still manufacture products made with nuts and products made without nuts in the same facility, so please proceed with caution.

Are Genuine Glow products vegan?

Yes, they are vegan and completely cruelty free.

Do Genuine Glow products contain palm oil?

No. Our products are completely free of palm oil as well as ingredients derived from palm oil.

Do your products contain gluten?

No, our products are completely gluten free.

Shelf Life and Storage Questions

Shelf Life

Our products are made fresh and often made-to-order. We recommend using our products immediately after purchasing as every ingredient was poured and blended just for you, but we do guarantee our products for 6 months once opened. While we don’t often see products go bad after 6 months of use, they will most likely begin to lose their effectiveness from exposure to air.

Storage

All of our skin care products should be stored at room temperature and away from direct sunlight.

Pin It on Pinterest

Share This