Select Page

Customer Care

Purchasing & Shipping Questions

 

ONLINE ORDERING
Ordering from genuineglowskincare.com is fast and easy.

SHIPPING & HANDLING
Standard shipping is free for all orders.

Most orders are shipped via FedEX or UPS within 48 hours after you place your order. We currently only ship to US destinations through our website.

PAYMENT OPTIONS
We accept the following forms of payment on our website:

  • American Express
  • Discover
  • Mastercard
  • Visa
  • Paypal
  • ApplePay

SALES TAX
We are required by law to collect sales tax.

TRACKING
Once your order has shipped, you will receive a confirmation email that contains a tracking number and a link to track your package.

PRODUCTS LOST OR DAMAGED DURING TRANSIT
If you receive products that have been damaged during transit, please email us at customerservice@genuineglowskincare.com as soon as possible so we can correct the situation.

RETURN AND EXCHANGE POLICY
Any product purchased at genuineglowskincare.com, received within the last 30 days and more than half full can be returned for refund or exchange. Please email customerservice@genuineglowskincare.com stating the product you would like to exchange or return and the reason why.

Shipping costs will not be refunded and Genuine Glow does not pay for return shipping.

PLEASE NOTE: Only products purchased at genuineglowskincare.com may be returned for refund or exchange. Products bought at other locations must be returned there.

ADDITIONAL CONCERNS
You’re satisfaction is our main priority. If for any reason you feel there are problems or concerns with your order, delivery, experience or products; please email us at customerservice@genuineglowskincare.com and we will work to rectify the situation.

Will you give out my information to third parties?
No, never. All of your information is private and will never be shared.

Will you ship internationally?
We currently only ship within the United States, but if you are based internationally and interested in receiving products, please email us at customerservice@genuineglowskincare.com so shipping rates and terms can be established (if possible).

BUSINESS HOURS
We are open 9:00am-5:00pm, Monday-Friday.

CONTACT US

 

WHOLESALE INQUIRIES
wholesale@genuineglowskincare.com

PRESS INQUIRIES
publicrelations@genuineglowskincare.com

GENERAL INQUIRIES
info@genuineglowskincare.com

CUSTOMER SERVICE
customerservice@genuineglowskincare.com

CAREERS
careers@genuineglowskincare.com

Career Opportunities

Available Positions
There are currently no positions available.

For general employment information or to be considered for a position in the future, please email careers@genuineglowskincare.com. All inquiries will be kept confidential.

Pin It on Pinterest

Share This